FACTORY-DIRECT CABINETRY · MEASUREMENT / DESIGN / INSTALLATION
观木堂 VIEWWOOD HOME

QUESTIONS, ANSWERED

Your questions, answered.

From your first floor plan to everyday use after handover. Explore design, budgeting, delivery and after-sales support as you plan your home.

Planning & design

What are the advantages of working with VIEWWOOD HOME?

Our factory-direct approach connects design with manufacturing, drawing on an established supply chain to offer material and craftsmanship options for different styles, spaces and budgets.

Cabinetry can be planned around your dimensions, unusual spaces and storage needs, alongside measurement, design and installation services. Specifications and pricing are discussed for each project.

When should I choose a custom cabinetry supplier?

Begin discussing cabinetry during electrical and plumbing planning or installation. Checking cabinet and appliance dimensions early helps coordinate sockets, water connections and the construction sequence.

This helps reduce clashes, repeated changes and rework while bringing storage and room layouts into the same plan.

Do you provide interior design services?

If you do not already have an interior designer, we can provide space design services at RMB 80–200 per square metre.

Design fees may be reduced or waived for qualifying cabinetry or soft-furnishing orders. The scope, fees and qualifying conditions are confirmed for your project.

Can I choose the style, board materials and hardware?

Share styles, reference images or design ideas you like so we can assess a suitable custom solution for your space.

Board materials and hardware are matched to your design and budget. Pricing depends on the configuration, with brands, models, finishes and dimensions confirmed in the proposal and contract.

How can I arrange a visit or learn about viewing options?

We have a showroom in Foshan and welcome visits by appointment. Contact Colin or Frank with the products you are interested in and your visit plans.

The Foshan showroom and Guangzhou office are separate locations. Confirm the showroom address, available samples and appointment time with your contact before visiting.

Costs & payments

What are the payment terms?

10% deposit to initiate measurement and design.

60% when placing the production order.

30% balance before shipment. Payment milestones and project terms are recorded in the contract.

Can you prepare an initial proposal from my plans? Are measurement and design free?

Send your floor plan, reference images and requirements so we can discuss an itemised quotation, design concepts and the full project process.

An initial discussion does not imply free on-site measurement or a complete design service. Formal measurement and design begin after the 10% deposit, with fees and any design-fee reductions clarified for your project.

Should I share a budget?

An approximate budget and currency help us match design, boards, hardware and specifications, separating priorities from optional features.

If your budget is not yet decided, start with the spaces you want to customise and styles you like.

Production & delivery

How long does a whole-home cabinetry project take?

For initial planning, allow around five months from first coordination to completion for a typical project. Actual timing depends on design development, site readiness, finishes, shipping and installation workload.

Production, sea freight and installation schedules are confirmed for your project, with delivery dates agreed during planning and in the contract.

Do you handle measurement and installation, and how are they charged?

We provide measurement and installation at local labour rates without adding profit to that part of the service, with on-site follow-up by our project supervisor and designer.

When you use our measurement and installation service, we take responsibility for damage or scratches arising during that work. The service scope and site arrangements are agreed for your project.

Do you arrange sea freight, and what happens if goods are damaged?

We offer sea freight through our forwarding partners. If damage or breakage occurs when using the sea freight service we arrange, we take responsibility.

The transport method, costs and arrival arrangements are confirmed for the project destination.

Quality & support

How is after-sales service arranged?

We provide a five-year warranty. We take care of maintenance and servicing for damage not caused by the user within those five years.

Contact our team with site photos and project details after handover so we can follow up. Service arrangements are set out in the contract.

How do you ensure that products match the agreed specifications?

We value honest specifications and record materials and product configurations in the proposal and contract.

We offer a triple-compensation commitment for counterfeit or misrepresented products. This can be written into the contract with its applicable conditions and resolution process.

YOUR SPACE. YOUR NEXT CHAPTER.

Let’s make it feel like home.

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