SITE POLICIES
Privacy Policy
Last updated: 10 October 2026
VIEWWOOD HOME is operated by 北京超漫威科技有限公司 (“we”, “us” or “our”). We respect the privacy of people who visit our website or contact us about our services. This policy explains what information we handle, how we use and protect it, and how you can reach us.
1. Information we handle
When you browse the site, our server or hosting provider may process essential technical logs such as IP address, browser and device type, access time, requested pages and error records to operate and secure the site and diagnose faults.
If you contact us using a published email address, telephone number or WhatsApp link, we receive the information you choose to provide, such as your name, contact details, country or city, floor plan and project requirements, attachments and follow-up messages. Please do not send sensitive personal information that is not needed for your enquiry.
The project enquiry form currently processes entries in your device’s browser. When you click the email or WhatsApp button, the information is handed to the email or WhatsApp app you choose so you can review and send it. The website itself does not receive, upload or store those form entries. Opening a draft does not send it automatically.
2. How we use information
To respond to enquiries and discuss projects, quotations, design, measurement, contracts, delivery and after-sales arrangements;
To operate and secure the website, diagnose technical issues and prevent misuse; and
To comply with applicable law or respond to lawful requests.
We do not sell your personal information or use it for unrelated marketing.
3. Payment information
If a project proceeds to payment, the payment method, recipient and milestones will be described in the relevant contract or order. Please pay through the agreed, legitimate channel. We do not collect or store card numbers, card security codes, online banking passwords or other payment credentials through this website’s enquiry form. Your bank or payment provider handles payment information under its own privacy policy. Do not send full card numbers or security codes by ordinary email, WhatsApp or this website’s form.
4. Sharing and international processing
We may allow relevant team members or service providers to access information only as needed to handle enquiries and projects, such as email, communications, website hosting and IT support providers. We may also disclose information when required by law or necessary to protect legal rights. We expect recipients to use reasonable safeguards.
Our team and service providers may be located in different countries. If you contact us, your information may be processed outside your country. We will apply safeguards required by applicable law.
5. Cookies and third-party services
The site may use essential technical storage or similar mechanisms for basic functions and security. If you follow an external link to WhatsApp, email or Facebook, the relevant third party handles information under its own policies and may use its own cookies or collect usage data. We do not currently set advertising tracking cookies on this website. You can manage cookies in your browser settings, though disabling some functions may affect your experience.
6. Retention and security
We keep information only for as long as needed for the purposes described here, to handle an enquiry or to meet legal obligations. After that, we delete it or take reasonable steps to de-identify it. We use reasonable administrative and technical safeguards, limit access and work to reduce the risk of unauthorised access, disclosure, alteration or loss. Internet transmission and electronic storage cannot be guaranteed to be completely secure.
7. Your choices and rights
Where applicable law allows, you may ask to access, correct or delete personal information we hold, withdraw consent where processing is based on consent, or raise a privacy concern. We may need to verify your identity. If law requires us to retain particular information, we will explain why it cannot yet be deleted.
8. Children
This website is intended for adults seeking home customisation services. We do not knowingly collect children’s personal information. If you believe a child has provided us with information, please contact us so we can address it.
9. Updates and contact
We may update this policy as our business or legal requirements change. The revised version and update date will be posted on this page.
Privacy contact: [email protected]. Operator: 北京超漫威科技有限公司. If you have a privacy request, please describe it in your email and include enough enquiry details for us to verify and respond.
SERVICE FLOW
Your project, step by step.
11 steps, with clear service stages and payment milestones.
- 01
Consultation
Discuss your location, floor plan, cabinetry needs and budget to shape the initial brief.
- 02
Deposit
Pay a 10% deposit to begin measurement and design.
- 03
Measurement
Arrange site measurements and check dimensions, appliance positions and installation conditions.
- 04
Design Proposal
Develop layouts, materials, hardware and design proposals around your routines and budget.
- 05
Confirmation
Review and confirm drawings, dimensions, materials and product specifications together.
- 06
Contract
Sign the contract covering specifications, costs, delivery and after-sales terms. Pay 60% when placing the production order.
- 07
Production
Manufacture to the approved drawings and specifications, followed by inspection and packaging.
- 08
Final Payment
Pay the remaining 30% before shipment and coordinate transport and arrival arrangements.
- 09
Installation
Install and adjust cabinetry and fittings on site according to the project arrangements.
- 10
Handover
Review the delivered work and discuss use, cleaning and routine care.
- 11
After-sales Service
Continue after-sales support and address maintenance and care needs under the agreed terms.
10% deposit → 60% production order payment → 30% balance before shipment
Read payment details ↗When should I choose a custom cabinetry supplier?
Begin discussing cabinetry during electrical and plumbing planning or installation. Checking cabinet and appliance dimensions early helps coordinate sockets, water connections and the construction sequence.
This helps reduce clashes, repeated changes and rework while bringing storage and room layouts into the same plan.
How long does a whole-home cabinetry project take?
For initial planning, allow around five months from first coordination to completion for a typical project. Actual timing depends on design development, site readiness, finishes, shipping and installation workload.
Production, sea freight and installation schedules are confirmed for your project, with delivery dates agreed during planning and in the contract.
What are the payment terms?
10% deposit to initiate measurement and design.
60% when placing the production order.
30% balance before shipment. Payment milestones and project terms are recorded in the contract.
Do you handle measurement and installation, and how are they charged?
We provide measurement and installation at local labour rates without adding profit to that part of the service, with on-site follow-up by our project supervisor and designer.
When you use our measurement and installation service, we take responsibility for damage or scratches arising during that work. The service scope and site arrangements are agreed for your project.